Refund policy
Returns and Refund Policy
Last updated: 30-07-2026
We want you to be satisfied with your order. On this page, you can read how to return an order and what to do if a product has been delivered damaged, incorrectly or with a defect.
14-Day Cooling-Off Period
From the day after receiving your order, you have 14 days to notify us that you wish to withdraw from the purchase, without giving a reason.
If one order is delivered in several parts, the cooling-off period starts on the day after you receive the final product.
To exercise your right of withdrawal, send a clear email within this period to:
Please preferably include the following in your email:
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your name;
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your order number;
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which products you wish to return;
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the date on which you received the order.
You may also use the model withdrawal form, but this is not compulsory.
Return Period
After notifying us that you wish to withdraw from the order, you have a further 14 days to return the products.
Returns can be sent to:
Baitstim / FeedStimulants
Aluminiumstraat 10–11
2718 RA Zoetermeer
Netherlands
Please contact us at info@baitstim.com before returning your order. You will then receive the correct return instructions.
Items returned without prior notification may experience delays in processing.
Conditions for Returns
During the cooling-off period, you may inspect and assess a product in the same way as you would be allowed to do in a physical shop.
Please handle the product and packaging with care. Where possible, return the product:
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complete;
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in its original packaging;
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without damage, contamination or unnecessary signs of use;
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with the order number or other proof of purchase.
You are only liable for any reduction in value if you have used the product beyond what was necessary to establish its nature, characteristics and functioning.
For fishing bait, use, contamination, mixing or incorrect storage may mean that the product can no longer be resold. In such cases, we may deduct a reasonable amount for the reduction in value from the refund.
Opened and Used Products
An opened package does not automatically mean that a product cannot be returned.
We assess each return individually based on:
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whether the product has only been inspected or has actually been used;
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how much of the product is missing;
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whether the product has been contaminated, mixed or damaged;
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whether the product is still safe and reasonably suitable for resale;
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whether a legal exception to the right of withdrawal applies.
If a product has been fully or largely used, the reduction in value may amount to the full purchase price.
Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply where a legal exception applies. This may include, for example:
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products made specifically according to your personal specifications;
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products that spoil quickly or have a limited shelf life;
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sealed products that are not suitable for return for health protection or hygiene reasons once the seal has been broken.
An exception will only be applied if the relevant product actually meets the legal requirements for that exception.
If the right of withdrawal does not apply to a particular product, this will be stated as clearly as possible on the product page before purchase.
Return Costs
For a standard return within the statutory cooling-off period, the direct cost of returning the goods is your responsibility.
You may choose your own suitable carrier. We recommend sending the return with track and trace or another form of proof of shipment.
You are responsible for the return shipment until it has been delivered to us. Please therefore package the products carefully.
If you have received an incorrect, damaged or defective product, the reasonable cost of any necessary return shipment will be covered by us. In that case, please contact us before returning anything.
Damage, Incorrect Products and Other Problems
Please check your order as soon as possible after receiving it.
Contact us as soon as possible if:
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a product has been damaged during transport;
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you have received the wrong product;
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your order is incomplete;
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a product appears to be defective upon receipt.
Send your report to info@baitstim.com and include:
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your order number;
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a clear description of the problem;
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photos of the product;
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photos of the inside and outside packaging in the case of transport damage.
We will assess the issue and look for an appropriate solution. Depending on the situation, this may include replacement, additional delivery, a price reduction or a refund.
Prompt notification helps us investigate the issue. This does not limit your statutory rights.
Exchanges
We do not process direct exchanges.
The fastest way to receive a different product is to return the original product in accordance with this returns policy and place a new order for the product you want.
If we supplied the wrong product, please contact us first. In that case, we will provide an appropriate solution.
Refunds
After you notify us of your withdrawal, we will refund the amount due no later than 14 days afterwards.
We may withhold the refund until:
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we have received the returned products; or
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you have provided evidence that the products have been returned,
whichever occurs first.
After receipt, we will inspect the return. If there is any reduction in value, we will inform you.
The refund will be made using the same payment method used for the original order, unless we expressly agree another payment method with you.
After we have processed the refund, it may take several working days before the payment appears in your bank account or on your credit card statement. This depends on the payment provider.
Delivery Costs and Refunds
If you return the entire order, we will also refund the original cost of our cheapest standard delivery option offered.
If you selected a more expensive or express delivery method when placing the order, we are not required to refund the difference between that method and the standard delivery option.
If you return only part of the order, the original delivery costs will not be refunded.
For a standard withdrawal, the cost of returning the goods remains your responsibility.
Cancelling Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at info@baitstim.com.
An order can be cancelled as long as it has not yet been dispatched. If the order has already been processed or handed over to the carrier, you may exercise your statutory right of withdrawal after receiving it.
Catch Results
Our products are fishing bait. Baitstim does not guarantee catch results.
Disappointing catch results do not mean that a product is defective. Results depend on factors including the fishing location, weather conditions, water temperature, angling pressure, rig used and the way in which the bait is applied.
This does not limit your statutory rights if a product is damaged, defective or delivered in a condition that differs from its description.
Contact
If you have any questions about a return or refund, please contact us:
Baitstim / FeedStimulants
Aluminiumstraat 10–11
2718 RA Zoetermeer
Netherlands
Email: info@baitstim.com
Chamber of Commerce number: 88743179
VAT number: NL864759836B01
Model Withdrawal Form
Complete and return this form only if you wish to withdraw from the contract.
To:
Baitstim / FeedStimulants
Aluminiumstraat 10–11
2718 RA Zoetermeer
Netherlands
Email: info@baitstim.com
I hereby give notice that I withdraw from the contract concerning the purchase of the following product(s):
Product(s):
Order number:
Ordered on:
Received on:
Name:
Address:
Email address:
Date:
Signature, only if this form is submitted on paper: