Shipping policy

Thank you for your order with Baitstim. All orders are packed and dispatched from our warehouse in the Netherlands.

Order Processing

Orders are normally processed and dispatched within 1–2 working days after payment has been received.

Orders placed during weekends or on public holidays will be processed on the next working day.

During busy periods, product launches or promotions, processing may take slightly longer. If there is a significant delay, we will contact you.

Shipping Destinations

We ship to the European countries available during checkout.

If your country or delivery address cannot be selected at checkout, we are currently unable to ship to that destination.

Shipping Costs

Shipping costs depend on:

  • the country of delivery;

  • the size and weight of the order;

  • the selected shipping method.

Country Max 2,5 kg Max 18,5 kg Max 28 kg
Netherlands € 6,99 € 8,49 € 14,99
Belgium / Luxembourg € 7,99 € 11,99 € 18,49
Austria € 12,99 € 18,79 € 22,99
Bulgaria € 15,99 € 26,99 € 34,99
Croatia € 13,99 € 20,99 € 28,49
Czech Republic € 13,99 € 20,99 € 28,49
Denmark € 13,99 € 19,99 € 28,99
Estonia € 13,99 € 21,99 € 21,99
Finland € 23,99 € 32,99 € 40,99
France € 11,49 € 17,49 € 25,49
Germany € 9,49 € 13,49 € 21,99
Great Britain (incl N-Ireland) € 19,99 € 21,99 € 28,99
Greece € 39,99 € 41,99 € 49,99
Hungary € 14,49 € 21,99 € 28,99
Ireland (excl. N-Ireland) € 16,49 € 18,49 € 24,99
Italy € 15,49 € 20,49 € 28,49
Latvia € 13,99 € 21,99 € 29,49
Lithuania € 13,99 € 21,99 € 29,49
Poland € 13,99 € 20,99 € 28,49
Portugal € 14,49 € 20,99 € 28,49
Romania € 15,79 € 32,49 € 38,99
Slovakia € 13,99 € 21,99 € 29,49
Slovenia € 13,99 € 21,99 € 29,49
Spain € 13,79 € 20,49 € 28,49
Sweden € 19,49 € 24,99 € 32,49

 

Estimated Delivery Times

The estimated delivery time starts once your order has been dispatched.

Orders within the Netherlands are usually delivered within 1–2 working days after dispatch.

Delivery to other European countries generally takes longer and depends on the destination, carrier and selected shipping method.

All delivery times are estimates and are not guaranteed delivery dates. Delays may occur due to public holidays, severe weather, carrier disruptions, customs checks or other circumstances beyond our reasonable control.

Track & Trace

Once your order has been dispatched, you will receive a shipping confirmation by email.

When track and trace is available, this email will contain a tracking link or tracking number. It may take some time before the tracking information becomes active after the parcel has been handed over to the carrier.

Please also check your spam or junk folder if you have not received a shipping confirmation.

Customs, Import Duties and Taxes

Orders shipped to countries or territories outside the European Union may be subject to import duties, local taxes, customs charges or administration fees.

If these charges are not collected during checkout, they are the responsibility of the customer.

Baitstim has no control over charges imposed by local customs authorities. Customs procedures may also cause additional delays.

Correct Delivery Address

Please check your delivery details carefully before completing your order.

The customer is responsible for providing a complete and correct delivery address. Baitstim is not responsible for delays caused by incorrect or incomplete address details.

If you notice an error after placing your order, please contact us as soon as possible at info@baitstim.com.

We can amend or cancel an order as long as it has not yet been dispatched. Once the order has been shipped, we may no longer be able to change the delivery address.

Additional shipping costs caused by an incorrect or incomplete address may, where legally permitted, be charged to the customer.

Failed Delivery and Uncollected Parcels

If a delivery attempt is unsuccessful, the carrier may leave a notification, make another delivery attempt or take the parcel to a collection point.

The customer is responsible for monitoring the tracking information and collecting the parcel on time.

If a parcel is returned to us because it was not collected, was refused or the address was incorrect, we will contact the customer.

Any refund will be processed in accordance with our Returns and Refund Policy. Original and additional shipping costs may be deducted where legally permitted and where the failed delivery was not caused by Baitstim or the carrier.

Damaged, Incorrect or Incomplete Orders

Please check your order as soon as possible after delivery.

Contact us as soon as possible if:

  • the parcel or product arrived damaged;

  • you received the wrong product;

  • part of your order is missing.

Send an email to info@baitstim.com and include:

  • your order number;

  • a clear description of the problem;

  • photos of the product;

  • in the case of transport damage, photos of the inside and outside packaging.

Please keep the product and packaging until we have assessed your report.

We will assess the issue and provide an appropriate solution. Depending on the situation, this may include replacement, an additional delivery, a partial refund or a full refund.

Delayed or Missing Parcels

A parcel may experience delays while in transit.

Please contact us at info@baitstim.com if the tracking information has not changed for several days or if the estimated delivery time has clearly passed.

We may first need to contact the carrier and open an investigation before a parcel can be replaced or refunded.

A parcel is not automatically considered missing as soon as the estimated delivery date has passed.

Changes or Cancellations

You may request a change or cancellation as long as your order has not yet been dispatched.

Please contact us as soon as possible at info@baitstim.com and include your order number.

We cannot guarantee that a request can still be processed once the order is already being packed or has been handed over to the carrier.

Returns

Information about returns, return shipping costs and refunds can be found in our Returns and Refund Policy:

https://www.baitstim.com/policies/refund-policy

Contact

If you have any questions about your order or shipping, please contact:

Baitstim / FeedStimulants
Aluminiumstraat 10–11
2718 RA Zoetermeer
Netherlands

Email: info@baitstim.com